Welcome To Online Med Clinic

CONSULTATION, DIAGNOSIS & TREATMENT


1. What types of conditions do you diagnose and treat?

On the Doctor’s page, you can find the types of Specialties/ Health Conditions our Doctor’s treat. Also you can find the list and detailed profiles of our specialized Doctors.

2. Can you really diagnose me without seeing me in person?

Yes, and here's why, many simple conditions are accurately diagnosed with a thorough medical interview, and in some cases a picture or medical report as well. An online diagnosis isn't right for everything, of course, and we don't treat conditions requiring a physical exam or a lab test, for example. But for conditions we do treat, diagnosing them online is very effective. For severe health conditions, doctor may recommend you to visit India for physical examination and further medical treatment via Medsurge India.

Our procedure will be to ask you simple questions about your symptoms and the severity of your problem. We’ll collect your complete medical history to make sure there isn't anything more serious going on. Then your Specialized Doctor will complete your personal diagnosis and select an effective treatment plan for you to ensure we don't miss a thing. If your answers show that you need to see someone in person, we'll recommend the same to you.

3. Can I be treated for two conditions at once?

Yes, we can treat you for multiple conditions in one treatment plan if they are related such as an ear pain and a cold. For two separate conditions such as acne and flu, we’ll ask that you complete two separate forms of your Medical Condition so we can create two unique consultation plans. You can do so by starting new consultation from your OMC profile.

PAYMENT


1. How much does OMC cost?

Depending on the mode of consultation you choose (Email/ Phone / Video Call) and the Specialized Doctor there are different consultation fees. Before starting the consultation process you can check the different consultation fees of our Doctors on the Doctor’s page. Also, once you start your Consultation you can view the consultation fees after choosing the Doctor for you. For any queries, email us at support@onlinemedclinic.com.

2. What is the OMC’s guarantee?

Although no one can guarantee your health, we can guarantee that if you’re not completely satisfied with your experience – for any reason – we’ll refund your money. That’s the OMC’s guarantee. For any queries, email us at support@onlinemedclinic.com.

3. How will I get my billing receipt?

Once you complete the payment procedure, you will receive your billing receipt on your registered email ID.

4. Can I use someone else’s credit card?

Yes, we accept any credit card or debit card as a form of payment.

5. What do I do if I don’t have a credit card?

Currently OMC can only accept payment via credit or debit card

OUR MEDICAL PRACTITIONERS


1. Who are OMC’s Doctors?

The Doctors at OMC are among the leading board-certified Doctors in the country having rich experience in their particular Specialty. At OMC, we specialize in treating people online by following internationally recognized clinical guidelines that helps us identify when your condition requires an in-person visit with a doctor or specialist. This makes it possible for us to deliver safe, efficient and convenient care to our customers.

2. What kind of care can your Doctors provide?

Our Doctors are specialized in consulting, diagnosing and treating common illnesses, injuries, skin conditions, etc. Below mentioned are some of the services provided by our Doctors at Online Med Clinic:

  • Medical Consultation via Email, Phone Call & Video Call
  • Instant access to the doctors for expert advice on any medical and health related issue.
  • Diagnosis and treatment of common illnesses and injuries
  • Performing health assessments
  • Get an instant second opinion from specialist
  • Counselling and teaching about health and nutrition
  • Access to exceptional health and medical information, health news, health alerts
  • Providing consolidated medical report/ assessment/ evaluation with diagnosis, treatment plan and advice via email.

ACCOUNT


1. I forgot which email address I used, how can I recover it?

Drop an email at support@onlinemedclinic.com, we'll be happy to help you find the right Sign-in information.

2. I forgot my password, how do I change it?

Go to the Sign-in screen and select the "Forgot Password" link. After you enter your email address, we'll send a password reset message on your email. You can click on the link in the message which will redirect you to OMC page where you can update your new password.

3. Can my partner and I use the same account?

Yes. An OMC account can be your family medical record with us. In an account, you can be an account holder and can take consultation for Your Spouse/ Your Child/ Your friend/ Relative. When you will start the consultation you can choose for whom you want to consult.

4. Other than myself can I sign up for my child/ relative/ friend?

Yes when you will start the consultation process you can choose for whom you want to consult yourself/ spouse/ child/ others and then mention patient’s personal details with the medical details.

5. My account uses an email address I don't have access to, can I change it?

Yes, drop an email at support@onlinemedclinic.com, we'll be happy to help you.

6. The email address for my account is no longer accessible and I forgot my password, how do I log in?

Drop an email at support@onlinemedclinic.com and we'll update your email address for you. Once your email address is updated, you'll be able to change your password using the Forgot Password link at log-in.

DATA SECURITY


1. How safe is my personal information?

Your personal information is safe and secure at OMC. We maintain a variety of physical, electronic and procedure safeguards designed to protect your personal information and prevent unauthorized access. The moment you log on to the OMC web site, we encrypt your email ID and password using the highest level of security, industry standard SSL (Secure Socket Layer) technology.

2. Do you share my information?

We will never sell your information or share it with anyone without your written consent. Only your medical details will be sent to the Specialized Doctor with whom you will be consulting for assessing your condition. Our Terms & Conditions gives more information on how we protect the personal information provided through our website.

3. How safe is your website?

Because we collect personal health information, OMC is a safe and secure website from the moment you visit our homepage. Our site uses Hypertext Transfer Protocol Secure (HTTPS) on all of our pages. This provides the highest level of security which combines industry standard Secure Socket Layer (SSL) technology on every page. In plain talk, this means the content you enter on this website is encrypted and cannot be read by someone trying to steal your private information. We further protect your personal information by requiring an individualized account and password, ensuring timed log-off from our site.

Welcome to Online Med Clinic